All of our gift boxes are carefully curated, assembled and packaged by our dedicated team who is as happy as you to see the recipient's excitement once they see their gift box - for that reason we can ensure you that our gift box is well-made. Should you find any issue with your gift box during its arrival - a refund is not applied, but rest assured we will change the item that is not according to your expectation and provide you the new one (delivery cost is under Studiokado Indonesia). Any further enquiries regarding refund policy -  can be directed to [email protected]